Client Stories

Learn what it's really like working with us.

I like how I’m valued as a customer and it has not changed over the years.

Derick H., customer since 2020

Always available and there to help!

Brian L., customer since 1990

Prompt and courteous service, competitive pricing and very professional. You always go above and beyond in assuring that our assets are properly covered.

Customer since 2020

I can always trust Dean Heckle and Hill is doing everything they can to look out for me, our company and our clients by providing thorough proposals, thoughtful answers and solid guidance based on their experience and resources.

Christine M., customer since 2018

Your Agents are friendly and efficient!

Valencia R., customer since 2020

Quick response time Knowledgeable and trustworthy advice Friendly

Customer since 2019

Great customer service and support

Customer since 2019

Angela is a wonderful account manager. She is always prompt and helpful in responding to our emails and phone messages.

Customer since 2019

Angela worked very hard to find us insurance and communicated excellently without being a pain. Angela is now my #1 insurance agent.

David C., customer since 2020

Angela always goes the extra mile. She has our backs!

Customer since 2019

Working with Tom is an absolute pleasure. He is always willing to answer our questions and responds to email immediately. Even meets with us at our office anytime we need him.

Breena B., customer since 2019

I would be more than happy to recommend DHHI and I have many time.

Lena M., customer since 2008

I always recommend you to my clients. Thank you!

Lesley F., customer since 2019

Sound advice, responsiveness and always putting your customer’s interests first

Customer since 2010

You guys have always been prompt and helpful!

Nancy N., customer since 2009

Angela is quick to respond and is wonderfully pleasant to deal with. Love her!

Shellie C., customer since 2017

Great service over the years!

Customer since 2010

Price Coverage

Customer since 2018

Dean, Heckle & Hill always provides thorough and thoughtful insurance services to my family and my business. I highly recommend them.

Customer since 2006

Dean, Heckle & Hill takes care of their clients. They are responsive to your needs.

Linda H., customer since 1997

Always accommodate my insurance needs without any hassle. I make a fair amount of changes buying and selling boats and cars and Vilma takes good care of me.

Customer since 2014

You know how to insure condos home owners and rentals

Daniel K., customer since 2004

You are always very responsive to questions or issues we have concerning our policy. Very polite and always return phone calls and emails quickly.

Customer since 2009

You guys are the best! You are always available for any questions I have and are very knowledgeable. Thanks for your services.

Donna F., customer since 2014

DHH has always been very helpful in every situation. We have been a customer for many years with no problems.

William R., customer since 2007

Great service always prompt attention to any questions I may have.

Lila T., customer since 2018

Angela is always there, ready to help us.

Customer since 2009

Very customer friendly

Customer since 2011

Personable staff

Amanda B., customer since 2009

Wonderful atmosphere! Very thorough in Researching best options for me. Very Knowledgeable and explained to me the Choices I had in a way I could understand. Have already recommended to others.

Customer since 2014

Every even that has occurred requiring your help has been handled quickly and professionally!

Customer since 2009

We always get a quick response to any questions we have.

Customer since 2014

You were always easy to reach, I always got a call back soon if m person was not available. For thirty years everyone from Rick Heckle on down was available and helpful Karen Lynch held my hand and guided me through changes that I had to make when I was widowed and left with a company to run. I was a novice at handling the insurance side of my company. I was never felt that I was a bother. Then when Vilma Diaz took my account, it was the same story. She was patient with me in one scary situation that I did not feel comfortable with my information. She followed up to be sure my coverage was intact ! i I knew I was in good hands there.

Doris M., customer since 1998

Response times have always been very prompt

Customer since 2014

The personal attention too my accounts is outstanding.

William L., customer since 2006

Did what I asked you to do and when.

J B., customer since 1994

You communicate in a timely manor and are through

Customer since 1997

You took care of my needs in Matthews. I moved out of the state and found another local source. Thanks for your help over the years I lived in Matthews. Jerry Langley

Jerry L., customer since 1985

Great customer service, quick response and love having my personal agent (Angela Borek) who is someone of have grown to know better, answers all my questions and solves all items I come to her with requests for help.

Jonathan M., customer since 2017

I have the best agent in NC, the agency is owned by two honest & good guys. I worked for them 21 years, I should know!!

Karen L., customer since 1999

It's always easy to get in contact with someone and they always reach out to me in a timely manner if I leave a message. I have been very satisfied with the level of service Dean, Heckle & Hill provides.

Marcus I., customer since 2017

Appreciate your prompt service & helpful attitude.

Jeff P., customer since 2009

Angela Borek is a fantastic insurance agent. She responds quickly to inquiries and asks the right questions so that the information she gives is correct. She goes above and beyond to get the job done quickly and properly. We have been Angela's clients for 8+ years and are happy she is on our financial planning team.

Erin D., customer since 2009

Angela is always on top of my policies, changes updates etc. Always helpful to answer or get answers If we have any. It's always a pleasure to speak with her.

Customer since 2005

You have always worked with us to make sure we were covered and didn’t have issues

Michael M., customer since 2014

Customer service is prompt and very helpful.

John W., customer since 2014

We've been with Dean, Heckle and Hill for 20 plus years. They have always had our best interest at heart and we are very glad to be one of their customers. We highly recommend Dean, Heckle and Hill. They have worked very hard for us over the years.

Ronald A., customer since 2011

We have used your firm for years. They have always taken great care of all our insurance needs.

Customer since 2011

Everyone I talked to was extremely helpful, including the receptionist. Tee was amazingly helpful when my husband and I turned 65. She held our hand every step of the way. She made it a stress free transition. She helped us fill out all the forms and gave us all the health insurance options. She was quick at answering all emails and phone calls. A big thanks to Tee for going above and beyond to make 65 a easier to take !!

Brian P., customer since 2014

Service is the name of the game and Dean Heckle and Hill does it best!

Stephen G., customer since 2011

Very patient, explained things clearly

Jean B., customer since 2003

Have worked w your agency for 20+ years and always the greatest service. Angela Borek is a true gem! Always seamless service from her.

Customer since 2014

appreciate you taking care of our insurance needs with timely responses to questions you have been responsive to our request about coverage

Customer since 2014

Responsive and takes good care of us.

Christopher B., customer since 2007

Everyone is always friendly and there when I need anything. I've had a few claims and everything has always been handled without any issues, I've never had to followup on anything. I highly recommend Dean Heckle and Hill.

Customer since 2013

We have used Dean Heckle & Hill for home and auto for some 20+ years and worked with Angela as long as I can remember. We have always received prompt and courteous service whether it was regarding a claim or simple clarification. Angela has gone above and beyond to assist us on several occasions. We already miss the level of service we received through DH&H. It is regretful they do not serve the state we relocated to.

Customer since 2008

Took the time to answer questions. Very patient. Gave good suggestions as to what we could do.

Customer since 2007

Easy to work with. Good people.

E W., customer since 2016

Angela Borek has been our Account Manager for more years than I can remember and has always taken care OF US. Angela has been our Account Manager for more years than I can remember and has always addressed our needs quickly and efficiently. Joe Liles, Chem Clean, Inc.

Joe L., customer since 2006

Chris Hill does not mind getting involved with anyone Dean, Heckle and Hill is doing business with.

William W., customer since 2014

Always up to date with answers to my questions. Quick response to any home or car issue I have ever had in the past 26 years.

Thomas T., customer since 2013

Always quick to respond in a friendly and informative manner. I have been associated with this agency for over 30 years and have been extremely satisfied for that period of time.

James B., customer since 2014

We have been with Dean Heckle and Hill for a long time and they have always taken care of our needs. I highly recommend them to anybody shopping for insurance.

Andrew A., customer since 2000

You’ve always taken care of all my needs.

Customer since 2006

Worked at DHHI for 13 years always recommending that others buy insurance. Still feel a part of the Agency

Janice N., customer since 2000

Long time customer since 1986 (?) - at least over 30 years. Have always received excellent service from Angela (and Jan Nash before her.) Very professional, efficient and always has taken care of whatever issue I was having at the time in a very timely manner. If I hear anyone saying they are not happy with their current insurance agent, I always recommend DH&H to them. Whether they have taken my advice or not, they never said, but I always speak very highly of the whole company - from the local office to the personnel who handle the claims. Everyone is friendly and go the extra mile to make sure they handle your claim quickly and to your satisfaction.

Customer since 1993

Appreciate the quick responses I get when I call the office with a question. Usually if the agent is busy they will return my call promptly.

Barry L., customer since 2014

when calling, always get in contact with "live" person who knows our history, is current w/ industry knowledge, and will always gets back to us with an answer.

Customer since 1999

Dean, Heckle & Hill has been my family and business insurance source for more than 30 years. They are a special group of professionals who have always treated me like family. I highly recommend Dean, Heckle & Hill as they have proven themselves to be proactive and incredibly smart in providing valuable insight into my insurance needs. I am very happy with their incredible team and their service.

Customer since 2006

We really like having options and that’s why we have worked with D,H&H for over 25 years.

Customer since 2013

Always prompt when returning calls and handling my issues or questions. I've been a client for 30 plus years. Love this agency.

Donna F., customer since 2014

We have been customer for 40 years. They have given us outstanding service. When we had to call them regarding an accident, they were very prompt in telling what our options were, informing us of what we needed to do, and in general, very supportive and giving us resolution in a timely manner. Every year they look at our house policy and investigate if our home value is as it should be. If not, they raise that value for us and talk to us about it. Roger and Barbara Lott

Roger L., customer since 1986

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